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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.

Last updated: December 8, 2024
Introduction

Capisso Business Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website capisso.in or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Name, email address, phone number, and company information
  • Billing and payment information
  • Business and financial information for bookkeeping services
  • Project requirements and technical specifications
  • Communication records and correspondence

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser information
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website and search terms used
  • Cookies and similar tracking technologies

1.3 Business Information

For our bookkeeping and software development services, we may collect business-related information including financial records, business processes, technical requirements, and other information necessary to provide our services effectively.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our bookkeeping and software development services
  • Processing payments and managing billing
  • Communicating with you about our services, updates, and support
  • Improving our website and services based on your feedback
  • Complying with legal obligations and regulatory requirements
  • Protecting against fraud and ensuring security
  • Marketing our services (with your consent where required)
  • Analyzing website usage and performance
3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and communication tools.

3.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption of data in transit and at rest
  • Secure servers and data centers
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

  • The nature of our relationship and services provided
  • Legal and regulatory requirements
  • Business and operational needs
  • Your preferences and consent
6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your information to another service provider
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

7.1 Types of Cookies

  • Essential Cookies: Necessary for website functionality
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. International Data Transfers

As we serve clients globally from our location in India, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes and codes of conduct
9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Capisso Business Services

Address: Opp Civil Station, Mahe, Puducherry, India

Email: privacy@capisso.in

Phone: +91 XXX XXX XXXX

Website: capisso.in

We will respond to your inquiries within 30 days of receipt.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Puducherry, India.